Evaluating the experience of buying Heat as a Service, is one of the longest and most important projects on which we’ve been engaged. Read case study >
Many different projects since 2004 involving in-home research, usability testing and service trials to support online self-servicing and other areas Read case study >
Interviews, observation and diary study research to identify opportunities to enhance the usefulness of AutoTrader’s mobile services
Live user trial of Babylon Health app that enables customers to have online consultations with GPs and specialists
Usability testing of news on mobile
In-home study involving interviews, observation, diaries and temperature monitoring to identify user requirements for smart heating controls. Download published report >
Ethnographic research study involving interviews, observation and diaries to explore heating needs of older, vulnerable customers. Read case study >
Various projects involving usability testing of home and business insurance quote-and-buy experiences on desktop and mobile in UK, Germany and France. Read case study >
Longitudinal diary studies looking at the early Hive experience of the app and website in the weeks following installation, and ethnographic research to support innovation in new product areas. Read case study >
Usability testing of boiler controls
Various projects involving contextual enquiry and usability testing in relation to the bank’s intranet and other internal systems. Read case study >
Participatory design workshops to support the development of an optimal authentication user experience. Read white paper >
Usability testing and diary studies of Metro’s new website design and its fantasy football game. Read case study >
Numerous ethnographic research projects for Microsoft Research in Cambridge including smart home technologies, mobile messaging and Xbox. Read case study >
Ethnographic research and ergonomics analysis to identify innovation opportunities in ironing that will also bring benefits of greater sustainability. Read case study >
Usability testing of national lottery app
Ethnographic research and usability testing to support the development of an online music-CD labelling tool. Read case study >
Various ethnographic research projects for Orange group to support innovation in UK, France and Spain, as well as participatory design research for Orange UK (now EE)
Research to support the adoption of technologies within teaching and learning, and usability testing of the college's website. Read case study >
Usability testing of website to boost enquiry generation and therefore revenues Read case study >
Development and testing of a new design of mail routing label. Read case study >
Numerous projects involving usability testing to support the development of Sky Q (Sky’s new platform), Sky Store, Sky Go and Now TV
Ethnographic and diary study research for PlayStation, and a series of global out-of-box studies to support the development of Sony’s Android and Xperia handsets. Read case study >
In-home research to reduce propensity to call during router set-up and participatory design research to inform development of parental control. Read case study >
Ethnographic research to better understand product purchase journeys
Usability testing of various mobile services including live bus times
User trial of prototype mobile service to evaluate and support development of Totaljobs mobile service. Read case study >
Ethnographic research with young people to understand volunteering and support re-design of v-inspired’s website aimed at encouraging youth volunteering. Read case study >
Various projects involving diary-studies and in-home interviews in UK, Spain, Italy and Germany to support product development including Vodafone’s proprietary app store. Read case study >