The UK Green Building Council commissioned new experience to conduct research into how people think about taking whole-house energy-efficiency measures. Our report illustrates a 3-stage retrofit customer journey starting from ‘Enhanced living, lower bills’ through ‘Free-for-life energy’ to ‘Paying for little perceived gain’, and provides recommendations on how to overcome increasing barriers at each
While the future is clearly biometric our research-based white paper highlights some consumer concerns that companies would be wise to consider as they bring in new means of authentication. People’s experience of biometrics is often very positive once they’ve tried it but to smooth adoption the following fears will need to be addressed by
Those who own and use smart devices are mostly early adopters, driven mainly by functionality and more tolerant of poor user experiences. But as the market grows to encompass the early and late majority, the user experience of Internet of Things (IoT) devices will become more and more important, making the present a particularly
Over the years we have worked on many research projects with older users ranging from TV remote controls and household insurance, to smart heating and assisted living technologies. We were delighted to present our hints and tips on conducting research with older people at a ‘Research Thing’ Meetup in April 2016 to a packed
The Department of Energy and Climate Change (DECC) ran a programme of work to understand the potential for smarter heating controls to save energy and so reduce climate change. As part of this DECC wished to understand what people need from their heating controls so as to improve their understanding of how emerging technologies