The UK Green Building Council commissioned new experience to conduct research into how people think about taking whole-house energy-efficiency measures. Our report illustrates a 3-stage retrofit customer journey starting from ‘Enhanced living, lower bills’ through ‘Free-for-life energy’ to ‘Paying for little perceived gain’, and provides recommendations on how to overcome increasing barriers at each stage of the journey.
Our report published on the UK Green Building Council website, is also available to download here.
